ffbd Terms and Conditions

1. General Provisions

ffbd (hereinafter referred to as the "Platform", "we", or "ffbd") is an online gaming platform that provides services to users in Bangladesh. These terms and conditions ("Terms") apply to all services, games, promotions, and platform-related communications offered by ffbd.

By registering with ffbd or using the platform, you are considered to have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you are requested to refrain from using the ffbd platform.

These Terms may be made available both in English and in Bengali; however, the Bengali version will be considered authoritative for users in Bangladesh.

2. Eligibility and Account Registration

2.1 Age and Eligibility

To open an account and play games on ffbd, you must meet the following requirements:

• You must be 21 years of age or older.
• You must have a valid and active mobile number and email address.
• Each individual may open only one account.
• All information you provide must be true, accurate, and up to date.

2.2 Registration Process

At the time of registration, you will be required to provide your full name, date of birth, contact details, and preferred payment method. ffbd may request additional documents for identity verification at any time. Some account features may be restricted until identity verification is complete.

2.3 Single Account Policy

Only one account per person is permitted. If multiple accounts belonging to the same individual are identified, they will be closed and the balances of the associated accounts may be forfeited. Multiple members of the same household may open separate accounts, but they must each use their own devices and payment methods.

3. Account Security

Ensuring the security of your ffbd account is entirely your responsibility. The following requirements are mandatory:

• Never share your password with anyone else.
• Use a strong and unique password.
• Always log out after logging in from an unfamiliar device.
• If you detect any unauthorised activity on your account, notify our support team immediately.

ffbd will not be held liable for any loss resulting from third-party misuse of an account, unless it is proven that such loss was directly caused by ffbd's own negligence.

4. Deposits and Withdrawals

4.1 Deposit Terms

The following payment methods are accepted for depositing funds on ffbd: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳300.

• Deposited funds must be sent from a payment account registered in the user's own name.
• Funds sent from third-party accounts will be returned and the associated account will be subject to verification.
• ffbd does not charge any processing fee on deposits, however your payment service provider may apply a fee.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Once a withdrawal is successfully processed, it generally reaches your account within 1 hour. The following conditions must be met before requesting a withdrawal:

• Your identity must be fully verified.
• Withdrawals may be restricted until the wagering requirements of any active bonus have been met.
• Withdrawals can only be made using the same method that was used to make the deposit.

4.3 Anti-Money Laundering

ffbd complies with anti-money laundering (AML) and counter-terrorist financing (CTF) policies. Suspicious transactions may be investigated by ffbd and reported to the relevant authorities if necessary.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. To receive this bonus, the following conditions must be met:

• To claim the bonus, the bonus option must be activated at the time of the first deposit.
• The wagering requirement for the bonus is 15 times (deposit + bonus).
• The bonus may only be claimed once and is non-transferable.
• Winnings earned from the bonus may only be withdrawn after the wagering requirements have been met.

5.2 Ongoing Promotions

ffbd regularly offers various promotions. Each promotion has its own specific terms, which are detailed on the promotions page. The general rules are:

• Multiple bonuses cannot be combined at the same time, unless specifically stated otherwise.
• ffbd reserves the right to change or cancel the terms of any promotion at any time.
• If bonus abuse or fraud is proven, the bonus and any associated winnings will be forfeited.

5.3 VIP Program

ffbd's VIP program has three tiers: Bronze, Silver, and Gold. By playing regularly, you can advance to higher tiers and earn weekly cashback — up to 0.5% at Bronze, up to 1.0% at Silver, and up to 1.5% at Gold. For more details on VIP benefits, visit the ffbd Casino page.

6. Gaming Rules

6.1 General Gaming Policy

All games displayed on the ffbd platform are operated in a fair and impartial manner. Each game provider has its own rules and payout structure, which can be found within the game interface. Users should read the rules of any game carefully before playing.

6.2 Technical Issues

If a technical issue occurs during a game session (such as a disconnection or server error), ffbd will endeavour to resolve it as quickly as possible. The game provider's server logs and ffbd's own records will be considered final.

6.3 Betting Limits

Each game has minimum and maximum betting limits, which are displayed within the game. ffbd reserves the right to set betting limits for specific games or accounts under special circumstances.

7. Prohibited Activities

The following activities are strictly prohibited on the ffbd platform:

• Creating or operating multiple accounts.
• Bonus fraud or abuse of any promotion.
• Playing games using automated software, bots, or scripts.
• Using an ffbd account for any unlawful activity.
• Colluding with other players to influence game outcomes.
• Falsifying personal information or using another person's identity.
• Depositing or withdrawing funds from a third-party account.

Violations of these prohibitions will result in immediate account closure, and deposited funds and winnings may be forfeited. Legal action may be taken in cases of serious violations.

8. Account Closure and Suspension

8.1 Closure by ffbd

ffbd reserves the right to suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms.
• Failure to provide documents required for identity verification.
• Detection of suspicious or fraudulent activity.
• To comply with the instructions of a regulatory or law enforcement authority.

8.2 Closure by the User

If you wish to close your account, please contact our 24/7 live chat. Complete all pending withdrawals before closing your account. The balance of a self-closed account will be paid out in accordance with our policy.

8.3 Self-Exclusion

If you are experiencing a problem with gaming addiction, you may request self-exclusion under our Responsible Gaming policy. This option is available through our support team.

9. Limitation of Liability

To the maximum extent permitted by applicable law, ffbd will not be liable for the following:

• Any loss caused by temporary platform unavailability or technical disruption.
• Loss of a game session due to internet disconnection.
• A breach of account security resulting from the user's own negligence.
• Delays or errors caused by third-party payment services.

ffbd is committed to ensuring the highest standard of service at all times. If any issue arises, our support team will be available to assist you.

10. Privacy and Data Protection

ffbd takes the protection of your personal information very seriously. We use SSL encryption technology to keep all transactions and communications secure. To learn more about how your information is collected, used, and stored, please read our Privacy Policy.

We will never sell your personal information to third parties. Data is used solely for the purposes of providing services, verifying identity, and fulfilling legal obligations.

11. Responsible Gaming

ffbd believes that online gaming is a form of entertainment — not a source of income. We encourage all players to enjoy gaming responsibly.

Our responsible gaming tools include: deposit limits, session time limits, self-assessment tests, and a self-exclusion option. To access these features, visit the Responsible Gaming page or contact our 24/7 live chat.

For users aged 21 and over only — "For ages 21+". Access to the ffbd platform by minors is strictly prohibited.

12. Changes to Terms

ffbd reserves the right to change, amend, or update these terms and conditions at any time. For any significant changes, ffbd will notify users by email or via a notice on the platform.

Continued use of the platform after changes have been made will be considered acceptance of the revised terms. It is therefore recommended that you visit this page regularly. The latest version of the Terms will always be available on this page.