ffbd's Privacy Policy

This Privacy Policy ("Policy") defines the relationship between ffbd ("we", "us", or "platform") and our users ("you", "your"). When you use our website ffbd.cam, register, or use any of our services, you are considered to have agreed to the terms of this Policy.

We believe that the privacy of your personal information is a fundamental right. That is why ffbd always uses SSL encryption and internationally standard security technology to keep your data secure. Please read this document carefully, and if you have any questions, contact our support team.

1.1 Registration and Account Information

When you create an account on ffbd, we collect the following information:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Identity document details (national ID card or passport — for KYC verification)
• User-chosen password (stored in encrypted form)

1.2 Automatically Collected Information

When you use our platform, the following technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• How long you spent on our site and which pages you visited
• Data collected through cookies and similar tracking technologies
• Transaction and gaming activity history

1.3 Customer Service Communications

When you contact us through our 24/7 live chat service or by email, we store the content of that conversation and the information you provide. This helps us improve our service quality and provide you with better support in the future.

3.1 Encryption and Technical Security

ffbd uses industry-standard technology to keep your personal and financial information secure. Our security measures include:

• SSL Encryption: All data exchanged between you and our servers is protected with the highest level of encryption.
• Firewall and Intrusion Detection: Round-the-clock monitoring is in place to prevent unauthorised access.
• Password Hashing: Your password is never stored in plain form — only an encrypted hash is kept.
• Two-Factor Authentication: An additional verification option is available to strengthen account security.

3.2 Payment Information Security

When you transact through bKash, Nagad, Rocket, or Upay, your payment information is processed within the secure environment of the relevant payment gateway. We never store your mobile banking PIN or banking password. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.

3.3 Data Retention Period

We retain your personal information for as long as your account remains active or as required to meet legal obligations. When an account is closed, your information is securely deleted beyond what is required by law.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. ffbd uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security — these are always active.
• Functional Cookies: Remembering your preferences and settings, such as language and payment method.
• Analytics Cookies: Understanding platform performance and improving user experience.

5.2 Cookie Control

You can manage cookies through your browser settings. Please note that disabling certain essential cookies may prevent some platform features from working correctly and may affect your login session.

7.1 Age Limit Policy

ffbd is for those aged 21 or above only. We prioritise age verification during the registration process and do not allow minors to create accounts. If we find evidence that a minor is using an account, that account will be suspended immediately and the associated information will be securely deleted.

7.2 Guidance for Parents and Guardians

If you believe that a minor in your household is using our platform, please notify our support team immediately. We will promptly verify the account and take the necessary steps.